FAQ’s

FAQ’s
Please, click on a question to know the answer…

1. How does the AE2 Unit works ?

The AE2 Unit is connected to the vending to extract information through the DEX file and send it to our server. This will show:

  • Status
  • Sales
  • Cash Management
  • Stock
  • … more information.
  • 2. What are AE2 Unit benefits ?

    Remotely manage valuable information from a PC or mobile device. This can be by a scheduled request or real time request.
    This will allow plan the re fill and vending machine visits in a more efficient way reducing operating costs.

    3. Other features of the AE2 Unit ?

    Besides all telemetry services and benefits AE2 Unit provides, it allows the sale of electronic products, increasing the profit per machine for your business.

    4. Are there any devices that work with AE2.0 ?

    Yes, they can any mobile phone, Smartphone or even though a PDA.

    5. Is the AE2 Unit compatible with all vending machine brands ?

    The AE2 Unit is in constant development in order to be compatible with all vending machine brands available in the market today. In the case that a new model or brand is not compatible, Telstock will work to match it.

    6. Is the AE2 Unit compatible with other systems ?

    At the moment, the AE2 Unit is sold as a complete solution together with our Back Office Vendvolution.

    7. Besides Telemetry, what other products and Services does it handle ?

    AE2 Unit has a display, keyboard and select options, this gives the possibility to sell electronic products and services, such as:

  • Top Up for cellular phones.
  • Utilities payments.
  • Closed loop payments.
  • … Others.
  • Ask our Sales Representatives.
  • 8. Can this Solution be adapted to my business needs ?

    In Telstock we believe that the software should be customized to the customer needs, not the other way around. That is why all our solutions are perfectly adapted to any customer.

    9. What countries do you serve ?

  • Mexico
  • USA
  • Actually opening branches in EU and Latinamerica.
  • 10. Do you handle different lenguages ?

    The vending machine market is global so, our solutions handle the following languages:

  • Español
  • English
  • Français
  • Deutch
  • Italiano
  • Português coming soon
  • 11. Whis is the mínimum vending machine units needed to implement the Telemetry Solution ?

    For Telstock there is no small customer.
    We car serve customers form 1 machine and up.

    12. How can I get a AE2 Unit complete solution ?

    To aquire our solution, please visit our contact section of this web page or send a mail to info@telstock.net, send your data and we will contact you.

    13. What is the business model ?

    If you are interested in our Telemetry Solution, contact us and we will provide the best alternative to best fit your business needs.